---
title: Reset password
description: If a user has forgotten the password to an account, or if a new account has been acquired and a password needs to be set for the first time, it is possible to reset a password. This allows a user…
url: "https://www.picopoint.com/support/general/reset-password/"
updated: "2024-10-28"
category: Gatekeeper Portal / General
---

# Reset password

If a user has forgotten the password to an account, or if a new account has been acquired and a password needs to be set for the first time, it is possible to reset a password. This allows a user to set a new password.

### How to reset a password

To start the password reset procedure, please follow these steps:

1. On the login screen click "Forgot your password?".
2. Enter your username or e-mail address and click "Next";
3. Open your e-mail client, you will receive a "new password request" e-mail on the e-mail address used in your portal account;
4. In the e-mail find your "password reset code", copy this code;
5. Go back to your browser, input the password reset code in the "Password reset code" field and click “Next”;
6. Enter a new password and confirm your new password bij retyping it correctly in the second field;
7. Click "Next" to complete the password reset.

   ![](https://www.picopoint.com/archive/2023/wp-content/uploads/2022/10/gatekeper_reset_password_1-1024x559.png)

Click "Forgot your password?" to start

  ![](https://www.picopoint.com/archive/2023/wp-content/uploads/2022/10/gatekeeper_reset_password_2-1024x559.png)

Enter your e-mail address or username

  ![](https://www.picopoint.com/archive/2023/wp-content/uploads/2022/10/gatekeeper_reset_password_4-1024x559.png)

Check your e-mail and copy your "password reset code"...

  ![](https://www.picopoint.com/archive/2023/wp-content/uploads/2022/10/gatekeeper_reset_password_3-1024x559.png)

Enter your "password reset code"...

  ![](https://www.picopoint.com/archive/2023/wp-content/uploads/2022/10/gatekeeper_reset_password_6-1024x559.png)

Enter a new password...

  ![](https://www.picopoint.com/archive/2023/wp-content/uploads/2022/10/gatekeeper_reset_password_7-1024x559.png)

Retype your new password...

  ![](https://www.picopoint.com/archive/2023/wp-content/uploads/2022/10/gatekeeper_reset_password_8-1024x559.png)

Click "Next" to change the password.

Finally [try to log in](/dev/picopoint/docs/login/#3-toc-title) using your username and new password.